Traditional Worlkflows have been used by operations management and business for decades. Current standard business workflows have included e-mail, web queries, e-Commerce and transactions these exist in addition to traditional business methods such as process and operations management.[i]
Web based businesses use the INTERNET to conduct business, as such the only available method to collect, verify and maintain customer relationships is using transaction based e-mail and web-forms to generate both direct sales and sales potentials, these functions form the basis of ERP, CRM, and ecommerce industries.
Data collection is the starting point for ecommerce based businesses, once collected data and information is gathered then this data and it’s use must be regulated to local laws and regulations. These include maintaining corporate policies that meet local regulations for any country of operations. The ISO series of policies (22307:2008 and 27002)[ii]
The webform will initiate the collection and authentication of information from both clients and in some cases suppliers and merchants. Amazon uses nothing but web forms to conduct its entire business with current net annual income valued at around 7.5 billion dollars.[iii]
With web forms businesses collect, manage and maintain any and all client and merchant related workflows; as such they have created a new paradigm for business, where information at a diminutive cost may be used to generate profit using traditional business on an exponential scale.
The new paradigm for business in the 21st century is based in the cloud and uses the internet as its engine.
References
[i] Cai, Ting; Gloor, Peter; Nog, Saurub; (Darmouth College, May 14th 1996) DartFlow a workflow management system on the web using Transposable agents [Online] PDF Document, Available from: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.57.3354&rep=rep1&type=pdf (Accessed November 13th 2010)
[ii] N.A. (Wikipedia) ISO/IEC 27000 Series [Online] World Wide Web, Available from: http://en.wikipedia.org/wiki/ISO/IEC_27000-series (Accessed November 13th 2010
[iii] N.A. (Amazon Inc. October 21 2010) Amazon Announces Third Quarter Earninings [Online] World Wide Web, Available from: http://phx.corporate-ir.net/phoenix.zhtml?c=97664&p=irol-newsArticle&ID=1485834&highlight= (Accessed November 13th 2010)
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